Compliance & trust
Payments and personal data deserve boring, careful handling. Here's how we do it.
Every plan is backed by a digitally signed contract, kept on record exactly as signed. The price and treatments you agreed stay fixed for your plan, and any other change needs 30 days' notice with the right to leave.
Customer payments are collected by Direct Debit under the scheme's standard protections — including the right to an immediate refund from your bank if an error is made.
We process personal data under UK GDPR, collect only what the service needs, and spell out the detail in our privacy policy.
Questions about any of this — from a salon, a customer, or a regulator — are welcome: contact us. If something has gone wrong, see how to make a complaint.