Customer FAQ

A beauty plan is a monthly agreement between you and your salon or clinic. Instead of paying for treatments in one go, you pay a fixed monthly amount and receive the treatments and benefits they include in the plan. Your salon or clinic designs the plan; Plan4Beauty handles the contract and the payments.

Your salon or clinic sets its own plans and their monthly amounts — there is no fixed national price list. Find them on the map, open their page and you will see exactly what they offer before you agree to anything. Some plans also have a one-off joining fee, which is shown before you sign.

Yes, from the app, at any time. You can pause for up to three months in any 12-month period, in one go or as separate months. If you cancel, no further payments are taken, and anything you've paid but not yet had treatments for becomes a voucher for your salon. The same rules apply to every plan. See section 19 of our terms and conditions.

It isn't lost. All your monthly payments, less the value of the treatments you've already had, become a voucher for the same salon or clinic. It's valid until the date your plan would have ended or, for a plan with no end date, until the end of the current 12-month plan year, and always for at least 6 months from the day you cancel. The app shows its value and expiry date. The voucher can't be exchanged for cash. If you cancel within 14 days of signing, any monthly payment already taken is refunded instead. The joining fee isn't refunded, because it pays for setting up your plan, contract and app account, which is done when you join.

Yes. You can use it yourself or give it to someone else, for example as a gift. Whoever brings it uses it on the same terms, at the same salon or clinic, before it expires.

You can use the voucher on one visit or several. If you choose services worth less, what's left stays on the voucher until it expires, and the app shows the balance. If you choose services worth more, you pay the difference directly to the salon or clinic on the day.

Yes. Your salon or clinic has already received the money behind the voucher, so it must provide services up to the voucher's value at the prices it charges its other clients, with the usual booking and any consultation or patch test the treatment needs. If it won't, contact us. If the salon has closed or left Plan4Beauty, you get a refund instead.

Each treatment in your plan follows once your monthly payments have covered its full value; a treatment package is delivered when its payment schedule is complete. From day one you get the Plan4Beauty app free: your contract, every payment, and managing your plan and when your treatments are due.

Payments are collected automatically each month by Direct Debit, processed by Mollie, our regulated payment provider, on behalf of your salon. Mollie pays your salon directly; Plan4Beauty never holds your money. You are protected by the Direct Debit Guarantee, and every payment shows in your app.

Contact your salon or clinic. They provide the treatment and are solely responsible for its quality and safety, so any complaint about the service must be resolved with them. Plan4Beauty works like a card terminal: we handle your plan, payments and refunds for payment errors or treatments you can no longer receive, but we don't investigate or decide complaints about salons. See section 20 of our terms and conditions, and our complaints page for independent help.

No. Your plan is an agreement for services with your salon, paid monthly. You always pay first: each treatment in your plan follows once your payments have covered it, so nothing is borrowed. There's no credit check, no interest and no charge for paying monthly. See section 3 of our terms and conditions.

If your salon stops offering plans, payments stop and you will not keep being charged for services you can no longer receive. The salon must refund anything you've paid for treatments you haven't had, rather than giving you a voucher, and we arrange that refund with them. We will tell you what is happening and what your options are.

Plans are with a specific salon, so a plan does not transfer. You can cancel and join a plan at another participating salon — the map shows who is near you. Your cancellation voucher stays with your old salon, but you can give it to a friend or family member to use there.

The app is where you sign your contract, see your payments and manage your plan, so you will need it to join. It is free, and joining takes a few minutes.